This policy applies to (Dutch) orders. This policy is intended to ensure that you are clearly informed of our shipping policies and procedures. By ordering from this store you accept the policies herein.

1. HOW MUCH DOES SHIPPING COST?

Free shipping on all orders of €19 or more worldwide. The shipping costs for an order under €19 will be €2.95.

2. WHERE DO WE DELIVER?

Worldwide!

3. HOW LONG DOES IT TAKE BEFORE THE BUYER RECEIVES HIS ORDER?

When you place an order, we estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

The delivery time is indicated in working days; Saturdays, Sundays and public holidays do not count. We do not ship or deliver on Saturdays, Sundays and public holidays.

Handling and lead time:

We strive for the best price-quality ratio , we choose to ship directly from the supplier. The products will be shipped within 1-3 days.

To the Netherlands and Belgium :

Shipping costs: €0.00
Delivery time : 6-10 days
Transit time: 1 - 3 business days (Monday-Friday)

To the rest of Europe & American:

Time zone :Central European Standard Time (Amsterdam)
Shipping costs: €0.00
Delivery time : 6-10 days
Transit time: 1 - 3 business days (Monday-Friday)

To the rest of the world:

Time zone : Central European Standard Time (Amsterdam)
Shipping costs: €0.00
Delivery time : 10-15 days
Transit time: 1 - 3 business days (Monday-Friday)

Wrong Order Details/Wrong Address Entered:

You have the option to cancel your order or change details up to 6 hours after placing it. If you have accidentally entered the wrong address or other order details, we kindly request that you contact us within this time frame at info@gentoys-amsterdam.nl so that we can correct the address.

Please note: In the event of an incorrect address requiring additional costs, these costs will be borne by the customer. We accept no responsibility for these additional costs.

tax

All prices include taxes, which means there are no additional taxes or hidden fees for you.

Lost/Stolen Package:

Our priority is your satisfaction , which is why we will cover any case of exceptional delay or even loss in transit free of charge and offer a free reshipment or refund.